At Crown Computer & Printer Solution, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free refund process. Please carefully review our refund policy to understand your rights and how we handle returns and refunds.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 30 days of the original purchase date.
- The product must be in its original condition, unused, and with all original packaging, manuals, and accessories intact.
- Proof of purchase, such as a receipt or order confirmation, must be provided to validate your return.
Note: Certain items such as software, consumable products (e.g., ink cartridges), or clearance items may not be eligible for a refund unless defective.
2. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: If your refund is approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
- Rejected Refunds: If your return is rejected due to non-compliance with our return conditions, the product will be returned to you, and no refund will be issued.
3. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receiving the product. We will arrange a replacement or issue a full refund, including shipping costs, at no extra charge.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Downloadable software products.
- Gift cards.
- Clearance or final sale items.
- Items that have been personalized or customized to your specifications.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, please contact our customer service team, and we will guide you through the process.
6. Return Shipping Costs
The customer is responsible for covering the return shipping costs unless the product is defective or the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.
7. Refunds for Late or Missing Payments
If you have not received your refund after 7 business days, please check with your bank or credit card provider, as it may take additional time for the refund to be officially posted. If you still have not received your refund, contact our customer support team, and we will assist you in resolving the issue.
8. Contact Us
For any questions or concerns about our refund policy, or to initiate a return, please reach out to our customer service team. We are here to help you through the process and ensure that you are satisfied with your experience at Crown Computer & Printer Solution.